Everything is great until you have a problem. In ...

Everything is great until you have a problem. In my case the host didn't confirm the reservation for hours and I had to come up with alternative lodging before nightfall. The host wants to give me my money back but doesn't know how and AirBnB customer service just runs you in circles saying you have to go back to the host. I guess I'll have to try to get the charge removed from my CC card. I'm sorry but this type of customer service is completely unacceptable this day and age.