I took my car in for service in May. They found se...

I took my car in for service in May. They found several issues with my car: my battery, front strut mounts, bearings and lower control arm and wishbone mounting needed replacing. I authorized the repairs & picked up my car a few days later. I drove my car 10 miles before my car started smoking. I pulled over and opened the hood of my car. My passenger pulled out a shop rag which was on fire. It had been left by the engine by the VW mechanic, Eric, who had worked on my car. I called VW and took my car in for inspection. I spoke to the manager Les Ashton who assured me that it was a one time mistake. He inspected the car himself and assured me that no damage was caused by the fire which started because of the rag left by the engine of my car.

Out of good faith, I believed Les when he told me that the issue I had with VW was a one off. So I decided to take my car in for a service at Three County VW in January. I was told by Matt that once again, several repairs were needed: new radiator, radiator support, front & rear breaks & rotors, 3 new tires & wiper blades. I authorized the repairs which were estimated at $3200.00. A day after getting my car back I noticed a scraping sound as I went over a speed bump. I looked under my car and saw two prongs hanging down, one of which had split in two from scraping on the speed bump. I took my car back in Matt told me that there was a screw missing and apologized for the oversight (Lie #1 - there were at least 2 screws missing). I asked to speak to the manager Les Ashton. He apologized and brought in the mechanic, Wayne, who had worked on my car. I did not receive an apology from him, instead he tried to justify his mistake. Les asked him if the part was damaged, Wayne said no (Lie #2 - as previously stated, one of the hanging parts had torn). They took me to my car to show me that no damage had been done. I pointed out to Les that Wayne had cut off the damaged piece from the part that needed to be replaced. I have also since discovered only one of my wiper blades was replaced.

I now have to pay more money to take my car elsewhere to make sure that all the services/ parts listed above have been changed and installed properly. Clearly the mechanics employed by VW are incompetent. What are the chances that in the space of two visits that two different mechanics have caused problems with my car while making repairs? Les Ashton also told me that he had to fire a mechanic for making a serious mistake. This is obviously something that happens often at Three County VW. NEVER AGAIN!!!