Madalina Idomir

Review of Auto Cobalcescu, Dealer Renaul...

I tried every day for days at different time inter...

I tried every day for days at different time intervals to contact them by phone and no one answers no matter how much you insist. When finally after days of trying someone answered my phone, I said I was interested in an offer for a Renault Captur and to schedule a test drive. I was told that someone would call me back immediately to discuss details. When after another 3 days no one had called me, I tried to contact them again. After a few more good minutes (if not an hour) of calling someone on the phone I was told again that they would contact me. I then insisted that I be contacted by someone because I had already been waiting for 3 days and no one had called me. Eventually someone called me back an hour later. The lady in question seemed extremely hurried, if not really annoyed, and told me that she would give me the offer by e-mail and if I wanted to talk I would reply to her there. I asked if he could give me a custom offer for my configuration if I gave him the configuration code on the site. At all the other Renault dealerships I tried this was possible, they were even glad that I had the configuration already done. Here I was refused and I was told not to talk on the phone, to ask by email what I have to ask. I was then sent an email offer for another version of Captur than the one I requested. I responded to the email asking for a personalized offer for my configurations. As expected after the whole interaction with them, 3 weeks have already passed and I still haven't received an answer (I've been waiting since August 3).

In conclusion, AVOID !!! I'm sorry for the time lost and nerves accumulated. I will address any other Renault representative office where the service of a potential customer is not refused, where the dealers would be willing to make me an offer and would not behave as if I were bothering them or would do me a personal favor by the fact that he has a telephone conversation of less than a minute about a possible acquisition.