I chose TLC because of the great reviews from othe...

I chose TLC because of the great reviews from others. They are the most expensive in town, but it seemed like they were still the right choice to get the job done right, so I decided to hire them to come out and service my furnace and winterize my swamp cooler. I am sorry to say that I could not have been more disappointed with my service, or the customer service after the fact. If I could give 0 stars I would.

The technician got my swamp cooler winterized very quickly. However, when it came to servicing my furnace, he flat out refused to touch it. He said that the safety didn t look right, that it had been rigged up in an unprofessional manner, and that he wasn t sure if it was safe to start, saying that he wouldn t touch it, literally. He tried to convince me to buy a new forced air furnace, which would have costed $3200 to $3400.

Although he was only at my property for 30 minutes, maybe less, and had refused to do what I had hired him to do, he still tried to charge me the full $120 for an hour of service. When I complained he gave me like an $8 discount. With tax it was still like $116 to not even get the work done.

I called around to other plumbers, thinking maybe my furnace was broken, and ended up finding someone from a much smaller company to come out the next day. He had my furnace running within 10 minutes, and he had a wand to check for gas leaks, to ensure that my furnace was safe. He only charged me for a half hour, and the rate was cheaper than what TLC charged me when their technician refused to do the work.

I called and left a message with TLC about my experience, requesting at least a partial refund, because their technician showed up without the necessary tools and refused to do the job, causing me to have to hire another plumber to do the work I had paid them to do. They never returned my call.

For what they charge, I really expected better. At the bare minimum, I expected them to at least do the work I had hired them for, not try to sell me a $3400 heater that I didn t need.