Pretty disappointed in our visit today. We ve gone...

Pretty disappointed in our visit today. We ve gone to Sports Systems for years and have never experienced the treatment we received today. Brought our mtbs in for service. The guy outside who was supposedly there to help hardly listened to my concerns. He took my bike from me, worked on it for 5 minutes and returned it to me and told me he couldn t find anything wrong with the hard gear... I had clarified that the hard gear wasn t the issue I was having.. I reiterated that it was the easy gear. He shrugged his shoulders and told me to go ride around in the parking lot to see if he fixed it and wouldn t even give me the time to show him what was happening... luckily another member started helping my husband who was having a problem with his shifter. He actually LISTENED and offered solutions and explained how he could fix it. Then the other not so nice employee yelled at him from the back and told him stop making promises to them. The helpful employee whispered under his breath in frustration and then told us he couldn t help us. We ve been to Sports systems many times, never had problems. I guess we ve been lucky because we ve never had to deal with that rude employee. We loaded our bikes and took them straight to High Desert Bicycle and they helped us right away. Fixed both of our mtbs and respectfully listened to us.