I am not a computer genius, but I also am not igno...

I am not a computer genius, but I also am not ignorant either. My video card went out and I had no picture, which is terrible because you can't diagnose without a screen. This was the one situation where I couldn't do anything on my own. I dropped off my computer and was told about the card, and if I bought my card there it was free installation, or I could pick up the computer no charge. I thought that was great, but I left the model of the card I wanted and what followed was a joke. I asked for a fairly current but decently priced card, the Nvidia 760 GTX superclocked. New egg had it on sale for $260, which is what I have to assume was the problem. Dropped off computer Friday and Saturday the boss was mysteriously missing from work. Monday I called and the tech said call back because Leo wasn't there, but I called right back wanting to tell him I would be ok with a normal 760. Guess who answered, yep Leo was ducking the call, but why? Later I received a call that they had a card, and the tech waited like I would stupidly say ok, not knowing the model or price which of course only Leo knew. Tuesday I called at 11:00 AM and still nothing. Remember, all I want is the answer can you get the card I want, and worse Leo sends me an E-mail saying they were busy from Saturday business and stuff from Monday. I dropped my computer off on Friday. I drove straight there and guess who's there? Yes, Leo magically appeared and after all this time I received a speech about how what I wanted was way too much. What? It's my computer, and as it turns out he had a card, something in "stock" for $85. He proceeded to explain all about graphics cards. The funny thing is what I wanted is far from the best. The top card is going for a cool $1000, but I researched the card I wanted on Passmark Benchmarks which ranked the card at Number 12 overall, that's all the current cards, and better it came out number 5 in the lineup for best bargain in computing power per dollar. What's funny is he tried to use that website to "school" me, and explain how the games I played had no need for that good of a card. He looks up the minimum Req's and is actually trying to convince me I am wasting my money by not buying his older and probably used card. I'm not a guru, but I know my games and I know about frames per second and how a card affects your enjoyment of a game. Five days wasted because I think he figured I would get tired of waiting. He mentioned getting me back in a computer, but all I did was plug in my other computer at home. It's not as bad as best buy, but these guys get good reviews from people who don't understand how to take care of their computers. $65 to remove an anti-virus? Why, when you can just download avast or avg for free? Went home and ordered my card that night and new egg had it to me in two days. and my frames per second doubled. I will never know what graphic splendor I missed by taking that used card off their hands.
Thanks goodness I didn't trust this guy. BTW, 19 reviews? there are some decent places that may have two or three reviews, and most address the guy by his first name as well as somehow knowing the name of every technician that works in the place? I found out from the place I just used to install a new motherboard ( notice no name, this isn't the competition it's a real person) that is on the other side of the highway and so nice that "Leo" is well known in the p.c. community for his E-bay ripoffs. I wanted to see if my reviews had been published and see how many other friends and family he used to leave fake reviews. Notice he offers an e-bay service? Do you need a good place to go? Start here and drive at least five miles in any direction. I can't believe this thief is still in business.