Ordered though Uber eats so we could pick up and l...

Ordered though Uber eats so we could pick up and lower our wait time. Went in the restaurant when it said the order would be ready in five minutes. We waited 25 minutes until deciding to ask for our food. After looking it up we were told it was the bag that had no receipt or name on it. Our names weren't called when the order was put up. I don't know how we were to know it was our order. I guess at this location it is customary to open every sandwich that is put up to see if it is yours. Thank you for the cold dinner.