So we reserved a one bedroom suite with ocean view...

So we reserved a one bedroom suite with ocean view and off course we paid about $250 extra per day, about $700 per day, when we got there they told us you have been upgraded to beach front one bedroom villa so we were very happy. The gave us our keys after half an hour and we went to the room but the key did not open the door so we had to go back about 5 minutes walk in 100 degrees temperature to ask for the key again (card) then after another 30 minutes they gave us another key and when we got to the room the view was the back of the pool towel shack. It was very disappointing and we were mad and we decide to leave and cancel. After another hour they gave us an ocean view room that took about 10 minutes walk to get there.