Jake Porter

Review of Belterra Casino Resort & Spa

Stayed 3 nights Wednesday-Saturday very nice staff...

Stayed 3 nights Wednesday-Saturday very nice staff everyone we saw always said hello or small conversation. My one concern we were told there weren't any other rooms but smoking rooms which we accepted. After a few nights I thought there's no reason the rooms should smell this bad so I did a little looking around. On top of the cabinets in the rooms were emptied ashtrays cigarette buts and more. The dirtiest was a pregnancy test & the used sticks. This is a huge problem in all of the rooms as I checked our second room after finding the first. It wasn't as bad but still trash.

I thought that bringing this to the attention of the front desk that someone would have atleast called or emailed me but that has yet to happen so I'm guessing this isn't a concern to them.