Came 10:30P to check in and find out they automati...

Came 10:30P to check in and find out they automatically cancelled our reservation. They said they tried to contact us multiple times but I checked my email and they only did it once at 11:30A (11 hours before I arrived) and cancelled it at 9:30P (1 hour before I arrived). This hotel was fully booked and no compensation or anything from the staff when I was doing my best to find another accommodation. Very unprofessional! Will not be back at all. Very upset with this bad customer service!