My boyfriend and I had just returned from a weeken...

My boyfriend and I had just returned from a weekend away at this resort and I could NOT wait to write this review. THIS RESORT IS NOT WORTH THE MONEY. We checked into our room on Friday afternoon and the resort does not really look how you imagine it to. It looks like a danky motel, rather than a resort you want to get away to with your significant other. We stayed in the Champagne Tower suite, which was honestly, at most - just eh. It was cool to have the jacuzzi and pool in our room but the room when we arrived was absolutely disgusting. The bathroom was not clean AT ALL. The shower had hair in the drain and dirt in it still, with what looked like a cleaning product that wasn t even washed off. The carpet was disgusting with dirt and everything they advertised online, such as the packages are really not what you picture and was such a waste of money. The room had so much potential and it was gone to waste how dirty it is. There also definitely needs to be upgrades for the rooms in terms of carpeting, curtains, and tables. It has a cheap motel vibe inside while paying hotel prices. I called the next day to let them know (as I believed they would have daily cleanings like normal hotels) what had happened and requested cleaning services. They said due to Covid-19 they would not be cleaning, only providing towels/sheets, etc. I was furious that in between guests they had cleaned so poorly, even during a time like this. They then agreed to send cleaning service over and to leave the room for a couple of hours. We went to a nearby winery (Mountain View Vineyard) which was amazing and definitely recommend to anyone in the nearby area. We were gone for SIX HOURS and we came back to see all they did was make the bed, took the garbage out, and left towels. I called the front desk again and they informed me they can send someone but we would have to leave for another two hours. It was extremely frustrating but at that point I let it go, we wanted to relax in our room after a long day out. We also paid for all inclusive services and the food was genuinely so horrible. I am not a picky eater whatsoever but the food seemed to be basically all frozen foods heated up. We ate there for breakfast and dinner once and then never again. The activities they advertise online varies between location and Paradise Stream really didn t have anything really fun to do (my personal opinion). The one thing I have to say, is most of the staff was very nice and helpful, most of the things we complained about were out of their control but they tried their best to accommodate. Overall the experience was only fun because I was with my significant other and we spent most days outside of the resort. I would never recommend this place to anyone for the pricing and the food offered and ESPECIALLY the cleaning, it really felt like a waste of money and I cannot imagine myself going back. This place has so much potential and it s sad to see it wasted.