I contacted this company about two years ago to ge...

I contacted this company about two years ago to get a quote for replacement windows for two rental properties I own. (I have built and remodeled a number of homes so I know a little more than the average Joe about this stuff). A salesman came and gave me a quote which was at full retail pricing and did not move forward with them. At some point I received a follow up call asking if a manager could come by and give me revised quote, but since I no longer lived in the state I let them know I could not meet with them at that time.

They were diligent about following up. Most times I was not in town when they called, but finally they called when I was in town. After setting up a time to meet they transferred me to a manager to confirm. Here is where it gets weird. They insisted that I have my wife present. I explained to the guy that these properties, along with others I own , are operated as my business and my wife is never involved in the business decisions. I even told him my name and only my name is on the titles to the properties. Besides that when I come to town to tend to the properties she doesn't travel with me. He abruptly told me that it was their policy that she be there and therefore couldn't help me. I was miffed. I think I understand why they have this policy. I think it is so that they don't waste their time meeting with one homeowner, getting the OK and then getting the call back and hearing " my wife says no". They want both(all) homeowners their to get everyone on board without risking the cancellation. However, I am the sole decision maker and told them that.

They had called me so many times and when I finally agree to meet them they pull this garbage. They way they handled the call and the attitude by the manager left a very bad taste in my mouth. I started wondering if the owner(s) are required to always have their spouses present when making any and all of their business decisions. Sure would make it a hassle when the company needs to purchase more toilet paper.

So today, a couple of months later, I get another call from them offering to have a manager come out and give me a better price. Unbelievable, I am still on their list! I explained to the woman of my last experience and told her very clearly that this is a business, my wife is not involved in any business decisions and that neither of these homes is our residence. She said that it was their policy that the spouse be present and she couldn't help. Wow. She did say she would take me off their list this time. We'll see.