Brandon Wong Review of Sofitel So Singapore | The Sin...
Room is nice as before. Service is generally good ...
Room is nice as before. Service is generally good and prompt.some equipments in the rooms needs replacing, eg reading lights is loose from e bed frame. Some of the pillow cases got holes in them. One of the towel was worn and tattered at the edge. Phone wasn't working well, power socket and phone cable are loose.
We had a dinner buffet. In our previous stay 1 yr ago, it was excellent. This time round, the experience was less pleasant - there is a Long interval between replenishment of some of the food items, eg grilled fish items which was not replenished for almost the whole duration of the dinner. Hot preparation station (bbq seafood) are unstaffed for Long period of times with no food prepared for customers. Oysters were very skinny. There was milky cuddled substance in the water when we asked for tea (no, we did not ask for milk). While we feedback to the manager, and there was some improvement to the service thereafter, credit to the manager For also waiving the bill.
Nonetheless, there was still good overall service from the rest of the hotel staff and we did enjoyed our stay even if there were certain aspect of the stay that wasn't up to our expectation (an expectation that was set by our previous stay I might add).
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