My brother is in a wheelchair and he cant get on a...

My brother is in a wheelchair and he cant get on any roller-coaster even though they have a picture of a person in a wheelchair at the top of the stairs at every disabled entrance and another thing is my dad booked giraffe feeding as a surprise vip experience for my brother and my mum birthday and when we went to do it it was fully booked even though we booked it in june and they offered a full refund or we could do it again at 4'o'clock