Absolutely terrible experience. Stayed on the 8th ...

Absolutely terrible experience. Stayed on the 8th floor due to reviews saying this was the most recent renovations only to find that our A/C was broken. Requested the next morning to have a technician come and check it out. Came back to find out that no one showed up for over 8 hours. Touched base with the front desk and wasn't even offered to move rooms but only a box fan and $100 off of our stay. Looking at our bank account we found that they charged us twice. The front desk assured me that it was only on our end and their system showed only 1 pending charge. Come to find out sure enough I was charged twice. We called a couple hours ago and they tried to convince us that we had 2 reservations. After they looked into their faulty system they finally admitted that they were wrong.We are now looking to get the second charge removed and a full refund for the first stay.

Terrible service, they will not accommodate you what so ever. What a shame for such a nice looking hotel.