Roem Sihombing

Review of ELECTROLUX S.E.A PTE LTD

Just bought the washing machine on Sunday and the ...

Just bought the washing machine on Sunday and the delivery guy came today. After the delivery guy came and removed my old washing machine. The water started flowing. The delivery guy didn't not do anything and told us they will only fix the washing machince tomorrow and told us to clear the floded house by ourself. Left my mom at inside the flood with the old washing machine infront of her. Then insist us to close the water pipe ourself which they failed to switch off. It flooded to the living room. When to courts for asisstance and it took me more than 2 hours for the company to get the people to fix the washing machine by today. Went home, got our own plumber to fix before 3pm. Called the customer service operator, they hang up 2 times before picking up the third time. The company even faulted us and claiming that our water pipe is already spoiled before they even fix it. Ask for compensation, the manager called back and still faulted us and after telling the story, he will get back to us. Worst service ever