I bought a 4Runner from them around a month ago. I...

I bought a 4Runner from them around a month ago. I'll give the staff credit for being very friendly and professional but that's about it as far as positives.

To start off with, I knew more about the car then the salesman taking me for the test drive. He had problems getting the car out of 4LO and did not know that the vehicle had been lifted, I dont think any of the sales staff did, until we asked the service department about a wheel rub issue.

Because i paid with a wire transfer I could not purchase the car the same day I did the test drive. When arriving the next day to do the paperwork (purchasing cash, no financing) it took hours to go through everything and the car had still not received a final detail. This caused the car to have to be delivered the following day.

I was told by the sales staff that there was most likely a 2nd key for the vehicle and that I should call and have them check. I called 3 different days with the promise that they would look for a 2nd key and let me know, I never received a call back.

I was also told that my registration and plates would arrive in the mail. The registration arrived as expected but I never got the plates. On the day my temporary plates expired I called them and they told me that they had the plates at the dealership which caused me to have to drive hours to pick them up. On top of that there was around a 50 dollar fee I had to pay to even get the plates which had never been previously disclosed. I believe this fee was an oversight from the registration itself not factored in to the original price.

All of this could be forgiven if i got some kind of great deal on the vehicle, but I did not. I dont feel I got ripped off and I knew I was paying a bit more for a uncommon color and a popular trim package but they could have at least done something to sweeten the deal but they knew it was going to sell eventually so why go the extra mile. If your looking for a new Toyota I highly recommend you give these guys a pass and try one of the dealers north, east, or south of the city.