I m really not sure why this hotel is rated so hig...

I m really not sure why this hotel is rated so high, we have had nothing but issues and the food is absolutely terrible! When we arrived we were told the executive suites were not cleaned and would not be ready until the afternoon, so we opted for a junior suite. It wasn t a big deal to us. The issue was the balcony was all glass so the construction across the street woke me up at 6 am and the dogs barking kept me up all night, we ended up switching room and downgrading another level. The lounge is absolutely one of the worst lounges I have been in. Not only is the food constantly cold or luke warm (even when they just bring it out) it s all fried. A guy that was in there complained multiple times and there was no change, so we didn t bother to say anything. There is also an elderly lady who is extremely sick and she constantly is coughing all over the food and touching everything. That alone grossed us out. We told the girl working in there and she didn t switch out the food. We gave up on eating in the lounge and tried the restaurant today. Again cold food and sad selection as best. I waited 10 minutes just to place my omelette order when not a single person was in front of me, but severs would come and speak to the chef in Portuguese and he would make what ever they said even though I was still waiting. Once I placed my order I went to get other food when a different server came to me to let me know it would be a while for my food because he has other orders ahead of me, even though I waited over 10 minutes and he made so many before me. I let him know I had a tour and needed to leave soon. And he just apologized and walked away. The server came back to me a few minutes later to ask what it was that I wanted. When he finally arrived with it he told me they didn t have one of the 3 ingredients I had asked for. The egg was a bit raw in the middle with no spices and was bland. Not worth the wait. We have a couple more nights here and honestly I can t wait leave to leave this hotel. Really disappointed about the hotel, and the construction, we had no warning of all the issues and the hote seems to short staffed. There is always an extremely long cue to talk to anyone. And before you ask I have stayed in hundreds of spg hotels around the world. I have ambassador status so I have plenty to compare with