Kathie King

Review of Salem Family YMCA

I've been working out here for the past 9 months a...

I've been working out here for the past 9 months after switching from another local gym. The facility is clean, and I really like that patrons are permitted to use the studios when not in use (as long as they clean up after themselves). The other YMCAs in the area don't allow this, so it's something I appreciate. 4 stars due to the lack of friendliness on behalf of *most* staff in the Wellness Center (front desk staff are always friendly). Matt is the only one I've noticed who goes out of his way to acknowledge guests and does so with a big smile on his face. Most of the others just stand at the desk, avoid eye contact, and don't acknowledge anyone. I'm not new to the gym environment, but imagine if I were? I would be extremely intimidated to approach some of the employees here. Making eye contact or a simple smile goes a long way.