I wouldn't bother using ebuyer... I ordered the ne...

I wouldn't bother using ebuyer... I ordered the new RTX 3080 Graphics Card on launch. They had changed my order to a pre-order without telling me. When I had rung up they had told me they were receiving graphics cards weekly and I would have it by the 28th of November. I asked a woman "So my pre-order should be fulfilled on the 28th." The woman replied with "Yes." So I said thank you, wished her a nice day and continued to be patient.

28th of November had come around and nothing had come by then, but the call centre obviously not operational. I re-called yesterday on the 30th. Only to be told I will have to wait till the 31st of January, two more months and now I'm not in the patient mood. Not only did Ebuyer not fulfil the pre-order, they outright lied.

This is extremely unacceptable and I am truly dissatisfied. Not only that, when I voiced I was dissatisfied, I was returned with "Would you like me to cancel your order." No other means to keep my custom, such as a discount, or anything that could make me feel a little better about my experience using this company, which shows they don't care about their customers. I think their 98% satisfaction rate ('98% of our customers said they would shop here again') is a bit obscured and broad in my opinion.

Do not buy from this company.

UPDATE: Every time I've called 3 times in total and every time I call it takes 20 minutes to get through.