Kerri Casper

Review of Hotel Arts

Liked the hotel but had some issues with transpare...

Liked the hotel but had some issues with transparency and staff. Felt there could have been better communication.
Shocked that they charged for WIFI!
Were not clear on the costs for parking. When we arrived on Friday, we were told that the valet parking was $20 and self-parking was $10... Didn't seem too bad, until we found out three days later that that cost was per day!! Which was especially frustrating because some days we didn't even move the cars.
Would have been nice to know that to use the pool, you needed to reserve a table. Thought we could just run down for a quick dip and were not overly pleased that we needed to make a reservation and wait. The problem was though that the staff were not great at communicating this need to make a reservation. The same issue occurred at The Yellow Door for a Sunday brunch.

All in all though, very clean and comfortable rooms and fantastic location. Just wish the hotel would be more upfront about charges and reservation policies.