First of all the staff was very nice, and we did h...

First of all the staff was very nice, and we did have a relaxing getaway. But I really don't get why the place is so popular or expensive. It's essentially just a nice hotel, but not like $390/night nice. Only breakfast is included for that and dinner is super expensive. Most of the time, the water for tea in the tea room is lukewarm. The animals are hiding, really far from the fences, like seeing animals on TV. There was a dispenser to buy food to feed them, but it was broken. And the gift shop is generally unmanned, with corny stuff and a few nice items with no price tags. Supposedly they're known for their honey but they didn't have any.