Recently stayed here. Pet floor was 16th floor, lo...

Recently stayed here. Pet floor was 16th floor, long trip to pet area which is tiny. Room wasn't cleaned once in 3 days. First night locked out of room due to active shooter that they thought was in the hotel. No apologies for the inconvenience from any of the hotel staff. Finally got back to room bout 330 am. Having to find someone just to get fresh towels was a joke.