Steve Landeene

Review of Hyundai of Tempe

A missed opportunity...

A missed opportunity...

Warranty was denied for an AC issue on our 2015 Elantra. The dealership claimed a rock damaged the condenser causing the leak and wanted to charge over $1100 to replace it.

I was able to find the part on-line for $100 and replace it myself in 1.5 hrs. Very easy job. Big O charged $115 to pull the vacuum and recharge the system...

After I removed the condenser, the leaks appeared to be several and dirt/oil had collected in those spots. There was no signs of heavy rock damage... hardly visible nicks at best is what I would describe it as.

I find it a shame that a company would not stand behind the product... I have never had a condenser fail in my life of 53 years.... Based on the minimal visible damage, I believe it very may have been thin wall condition on the condenser itself that caused the problem.... Such a low cost to buy the part on-line, the dealership wasted an opportunity to gain a loyal and satisfied customer.... Now I will never buy a Hyundai product again and will share my story with others.

A true shame!