Ryan Brock

Review of Citibank South Dakota

The whole Citi bank group is a terribly organized ...

The whole Citi bank group is a terribly organized mess. I opened an account in Dec. They hadn't completed it by the end of February so now I've been trying to close my account for Almost a month and they can't even accomplish that. You ask someone to do something and they say they have to email you back in 24-48 hours. I've been promised calls and emails 5 times by 5 different employees and have gotten zero. I did get a letter 3 days later stating they don't have my w9 on file once after one employee said he would email me a W9 form, so that is almost like a follow up. Don't trust your personal information to this horribly operating bank