Summary: horrendous experience, avoid if possible....

Summary: horrendous experience, avoid if possible.

My partner and I checked into our first room. These were the issues we faced:

1) toilet bowl had stains from previous guest (see picture)

2) switch in the bathroom was also stained (see picture)

3) safe wasn t working - no response despite pressing the reset button (see picture)

4) sanitizer spray bottle provided was unable to spray, despite us turning the nozzle in all four directions (see picture)

5) TV was unable to connect to our laptop via HDMI cable - the hotel staff sent a technician to help, who also failed to connect the device. The technician actually suggested moving another TV to our room, which we felt was cumbersome and didn t make any sense

6) we called the hotel front desk three times from 4pm to 5pm to request for a room change. It took them one hour to change the room. When we switched to the second room, we were led to another room with food trash outside the room door (see picture).

Finally, we paid SGD500+ per night.

This was not an isolated experience - I recommend filtering for the latest reviews and counting the number of 1-star and 2-star ratings in the last six months (Mar 2020 to Aug 2020). It was our mistake that we didn t spot these poor reviews prior to booking our stay.

Speechless.