Victoria I

Review of Rus Hotel

Booked a double classic room with one bed. At the ...

Booked a double classic room with one bed. At the reception, they waited 25 minutes for check-in, along with the queue.

The room turned out to be incredibly small, the bed was insanely narrow, there were 1 pcs of towels, appliances and water. We called the reception and said about it, specifying exactly whether it was a DOUBLE, not a SINGLE room, we were assured that it was a double, but we were NOT offered to bring another pair of accessories and towels.

The next day we met the maid at the room after cleaning, and when she saw that there were TWO of us, she was surprised, saying that the room was for one and offered to bring accessories and towels, we clarified, "is this not a double room?" The maid replied that it was ONE, as we expected. So we were deceived at the reception?

We went down to sort it out at the reception, to which we were told that it was a double and single room, and offered to change to a room with two beds or pay extra for a premium room. Where was an upgraded room with an adequate bed, nothing special. We decided to change to a room with two beds, since we barely fit on ours, and it was pointless to pay extra UAH 1100 per room.

Incredibly low everything, sink, bathtub, windowsill ...

No mini bar, empty fridge.

On the second floor there is a bar "Terrace", where there is only a name from the terrace, and this is a closed room.

The only plus of this hotel is the location.