foxey mp4

Review of Almaden Toyota

SERVICE DEPARTMENT:

SERVICE DEPARTMENT:

I have been taking my 4 Runner for service since I purchased in September 2007. I have been very happy with the service since last Thursday, March 20, 2014. I came in here noon time around 1:00PM-1:30PM to get my car checked because Tire Pressure Monitoring sensor was telling me that my tires was soft. I explained the problem to Technician and they were so LAZY to ACTUALLY check what was wrong with my tire. All they did was inflate it instead of making sure there was nothing wrong with it. I knew they only inflated the tire because it only took them 10 minutes to "fix" it and they didn't issue me ORDER #. if they actually checked the problem, the time would have been longer. Not even 24 hour later the Tire Sensor showed up again. Had to use my husband car to go to work. So went back Saturday with the same problem I told to technician my situation and told me I had to pay $135.00 JUST TO GET MY SENSOR CHECKED, not the tire and guess what? turns out there was a NAIL stuck in my tire! If the sensor is telling me that theres something wrong with my tire then shouldn't you FIX THE TIRE and NOT THE SENSOR? These people are lazy and all they care is money. Customer service has gone downhill which is why I am giving this place a ONE STAR. Called the Manager and told me to come there and point out the guy who worked on my car as a proof that I was there last Thursday, March 20,2014 since the Technician Didn't or just lazy to give me order receipt. WHY should I drive there just to point out the guy when there's Security Cameras to verify that I was really there. I will not risk my safety.

Overall people really need to start doing their jobs right because they just lost a GOOD CUSTOMER.