Over the last decade the zoo has made some decent ...

Over the last decade the zoo has made some decent changes and upgrades. However, the overall operations of the facility still seems to be lacking. This would include lack of services and food vendors, broken doors and entry points, missing signage and animals, and mediocre customer service.

A warning to the customers who have bought day passes from a 3rd party vendor.
My family bought day passes to the zoo from a 3rd party vendor the week of us visiting. On the actual tickets it says 'you can upgrade your day pass into an annual pass'. When we tried to do this, first the shift supervisor said that they do not honor day passes from 3rd party vendors. Then when the manager came, we asked why we couldn't convert the day passes to annual passes? Keep in mind this meant we were willing to give the zoo an additional $100 in pass revenue. The manager just kept retorting with excuses and we ended up not buying the annual passes. This confuses me as we simply wanted to give them additional money by upgrading our day passes to annual ones and yet the ticket customer service representatives seemed really short sighted and denied us this.

**update to the 3rd party vendor day passes. I reached out to thr membership office. They were able to quickly help me out. Therefore, don't waste your time with the in person customer service reps. Just email member services.