BUYER BEWARE. I purchased a car from Ourisman Hond...

BUYER BEWARE. I purchased a car from Ourisman Honda Tysons in 4/16/2020. The sales team was great, responsive, and easy to work with. However, when it came to the finance department that is a very different story. Besides financing the vehicle, that department also attempts to sell buyers a service contract for gap insurance to pay off the vehicle in the event the vehicle is destroyed in a catastrophe or accident and a maintenance contract for services such as oil changes. There may be other things they try to sell the buyer, but those were the two things that interested me most. I purchased the car at the beginning of COVID, so I took vehicle delivery at my home. After purchasing both extras and by the close of the sale, the finance person I dealt with had not provided the paperwork for the Gap Insurance or the Maintenance Coverage I purchased in addition to the car. He sent an email with only the first page of each contract. Since the pandemic was new and the car was delivered to my home with all the other paperwork being correct, I accepted the car and contacted the finance person after closing as well as the dealership representative whose job it is to facilitate issue resolution. I have no beef with that person or the sales people. However, the finance person AND his manager were both very non-responsive. First I had to argue and complain to get the correct and complete paperwork for the Gap Ins and maintenance contract. Several times I had threaten I would complain just to get the complete paperwork (all 6 pages each). When I finally got all pages after involving the manager, I saw someone else signed my name to it I did not. While that was not cool, it was not my biggest issue. My problem was I had to keep complaining, several times, making it a long and arduous process to get what should have been sent with the actual point of sale. Additionally, I was charged more than the original agreed upon amount. I had to repeatedly ask for the paperwork for the Gap Ins & Maintenance Contract together equaled an extra $2,045.00, so it was significant to me to have the correct papers. I was finally given the complete paperwork 5/14/2020. A full month after the final delivery/purchase date. Then later the coupon book arrives in the mail. The coupon book states I have to go to the Ourisman dealership in Tysons Corner. WHAT?!!! That is not what I was told by the finance guy. He said I could go to ANY dealership. Tysons is around 1.5 hours drive from my home, one way. So I find out over a month later that what I was told is not true. Now I have to talk to finance manager again. Again I have to send MANY emails, make several calls, and then threaten to complain just to get a response. I am so disgusted by now I just want a refund for the Maintenance Contract. I finally get the cancellation paperwork in email. I fill it out and send it back with my email asking the finance manager to let me know what if I need to provide anything else. Again, two or three weeks go by. Again I ask again, is the paperwork OK? Do I need to do anything else? No response. Now I include several others at the dealership. Another week or two and no response. So now I write a complaint on their website. I ask for the General managers name. Low and behold, and immediate answer telling me I needed a signature. WOW! Why didn t you tell me that when I submitted it to you FOUR weeks ago now? I signed it scanned it and sent it back AGAIN. The finance manager says give it two pay cycles. Well now it has been three going on four. No refund yet ($1,150.00). I don t know about you but that is a significant amount of money to me. This entire time I am waiting to get my refund I am also paying more interest on the higher amount. I am losing money owed to me PLUS additional interest every month this drags on. It is now FOUR MONTHS since my first request for a refund. I gave them MANY opportunities to correct this issue, and still I wait. This dealerships finance department is awful. BUYER BEWARE.