I call to talk to q deputy the girl on the phone i...

I call to talk to q deputy the girl on the phone is so rude! She tries to give me a number I don't have a pen. I am crying cause of my situation and I asked to be transferre she said in a rude tone are you asking or telling me?? I said "do you have a way to transfer me" she said wow you're special! Very unprofessional took me 10 phone calls to get in touch with a deputy!