I usually never evaluate companies, but now I'm so...

I usually never evaluate companies, but now I'm so disappointed again with babyjoe that is it.
The prices and delivery times are great at babyjoe. It all works fine.
But now comes the big BUT. If you have a problem with an ordered product, you will be handled very harshly and absolutely unfriendly to the customer. The customer service is apparently pretty poorly trained and I wonder how a company can survive like this?!?
I was supposed to get the spare part myself and unfortunately the man on the phone didn't offer me a solution and was very rude. This has happened to me the second time, so 1 star is unfortunately very justified.
* Addendum: I am now being harassed by babyjoe over the phone, asking me to adjust my rating. But this without any concession or insight from them. A pity....