Napa Valley

Review of Master Pool & Spa

I bought the Michael Phelps H2X Trainer 15D Swim S...

I bought the Michael Phelps H2X Trainer 15D Swim Spa with all the bells & whistles. These machines are amazing & very well made. Not to mention beautiful. The company is very responsive, professional & customer service driven.

The only reason I didn t give 5 stars would be the Training & Setup. If you haven t been a pool owner in the past, your basically in the dark. Even if you have owned a pool, these are different (mine is a 3 filter system), so you may struggle with water chemistry, initial setup & maintenence. I watched the YouTube video s & read the literature provided, but really had to dig & make multiple calls, which, in my opinion, took too much time. Now that I know, this system, it is amazing & easy to maintain. The filtration is the best I ve seen on the market.

Heads up...The local pool store s are not very familiar with this specific swim spas -at least in the Bay Area. My sales rep, John Ross Erickson, found a local certified Master Spa Tech who was able to help me within one phone call. I was/am so grateful for John. He is very helpful, & always returns my calls. Had some issues with delivery & John not only took care of it, but more than made good for the inconvenience. I ve already referred them to a couple people. Very happy I chose Master Pool & Spa.