Alice Ying Nie

Review of Animal America Pet Resort

Unfortunately, my experience with pet resorts of A...

Unfortunately, my experience with pet resorts of America was traumatic. We were excited to have found a day care and called to ask about our 2 year old pointer pit mix. We were told on the phone on 3 separate occasions, that they would accept our pointer pit mix for the trial day since he was not a pure bread pit. We faxed over all the documentation which also clearly states his breed, and confirmed again on the Sunday before that we were all set, that it wasn t an issue that he was a pointer pit mix, and that they had received all the paperwork. we were told that they loved all dogs, and that if he has any issues during trial day, they would just let me know but that we were all set for trial day. I left for work on Monday morning an hr in advanced and drive 30 mins to their daycare center only to be greeted extremely rudely by their front desk staff, who didn t even ask me for our information and demanded rudely that we immediately leave. I told her we had an appointment and everything but she didn t even look us up in the system or attempt to remediate their error. I ended up having to drive 30 mins back home to drop off Bali with my neighbor and then was 30 mins late for work. Later when speaking to manager, I was told that their staff must have just misinformed me. Train your people properly if your going to be charging $30 a day for daycare!!! And train your front desk on customer service! Would never step foot here again and absolutely don t recommend them!!!