the room was not cleaned properly. A lot of hair ...

the room was not cleaned properly. A lot of hair was still seen on the sofa in the bedroom, just feels like the room was hastily cleaned, could not find the remote control for the tv and finally found it thrown on the floor at the corner of the room instead of being placed on the bed side table or near the TV, menu on the table was also hand drawn in pencil by kids.

On the other hand, customer service and concierge was very friendly, warm and hospitable.

its just that the room was a disappointment.