Rachel Murphy

Review of Salem Family YMCA

I only gave this 5 stars so that it would be read,...

I only gave this 5 stars so that it would be read, I did not love it, infact, I hated my experience. Less than friends staff specifically the young man at the front desk named Matt S. he told me him self to go ahead and file as many complaints as I wanted on him, and so I shall. Yes I was angery and yes I had an attitude, but I do believe anyone who has had $105 taken out of their bank account for the last 2 month's when in fact it was only suspose to be $80 would be angery. When I ask for a manager and am told he is the "highest up" and could help me, when infact he was NOT a manager, and after 5 solid minutes of argument he finally gave me a card so that I may call the manager "tomrrow between 10 and 6" !! Pathetic excuse for customer service. I have a signed agreement for $80 a month not $105 yet my refund will have to be "negotiate".... not mention, the basketball gym is filthy, the hallways are less then monitored as there has been several occurrences of my self being approached by a Strang man whom insist upon touching my shoulders/hands and not an employee to be seen to ask for hel, because they are all at the front desk giggling, laughing and flirting with each other or playing on their cell phones. The daycare, well that's a joke as my 3 year old daughter was literally yelled at for crying, because she didn't understand why she couldn't go play with"blocks" (<leggos) with her big sister and if it hadn't been for my 8 year old being there I'd have never know it happened. But no kot a 5 star facility more like a negative 5.