Hate to be that guy, but this place was just ok. T...

Hate to be that guy, but this place was just ok. The views and atmosphere was amazing but the service is lacking a bit. Me and my family make trips to Disneyland almost yearly, and the service we get there has always been top notch. At aulani it wasn't. Disneyland and the Disney hotel we have never heard the word no when it comes to certain request that are within reason. Aulani we heard the word no a few times. We also got a lot of "I don't know" responses without getting a follow up. The staff never even made an attempt to look for an answer. At Disneyland and their hotel, if we were told "I don't know" we got a follow up within 5min. We always got an answer from the cast members. The staff at aulani was nice, but not the Disney experience we come to expect. The food was also sub par at the character dinner, the food at the snack huts were better than the character dinner. Also the characters were hardly around, I only saw maybe like 3 characters. The only thing good about the character dinner was the dessert and that's really it. If we knew how it was gonna be at the character dinner we would have NEVER spent almost $300 there and go elsewhere. If we ever decide to go back to aulani, it will definitely be a very long time before we do.