Melineda Michel

Review of DoubleTree by Hilton Hotel and...

I just recently had a stay at this Double Tree in ...

I just recently had a stay at this Double Tree in PGA and everything was going great until I was charged twice for one stay. I was like ok cool I can just call and let them know, which is what I did and they said that all I had to do was call my bank to cancel the transaction. But the thing was I was charged twice for 2 separate transactions that wasn't even the bill for my 1 Night there. I called my bank and let them know, they fixed one of the transaction bills to the correct amount and the other transaction would be cancelled and the money returned to my account, well low and behold one traction was billed to the correct amount but the other one is a whole new transaction and was not credited to my account. This is really annoying because when I first arrived to double tree they couldn't even find the hotel room that I had already booked a month in advance. Then when they were able to find it. I brought my items into the room, I left to go see a movie and get some food and when I went back to the hotel room none of the key cards were working, went back down stairs to guest services and notified the ladies at the front desk. She couldn't figure out why it wasn't working, had to get the lady who originally booked me in and she said that there was a glitch in the system and charged me again. Before leaving I asked her would I be charged twice and she told me no. I just can't deal with this annoying situation. Because now I'm going to have to call my bank and cancel this new transaction again.