K Jeff

Review of Brandy's Hallmark

Linda stated the owner, Sandy, wouldn't honor a $2...

Linda stated the owner, Sandy, wouldn't honor a $20 reward certificate (which is like cash that was earned by spending at hallmark) with a 20% off coupon. Both the coupon and the certificate did not state they couldn't be combined with the other, which Linda and I believe Nancy did not care about. They were more scared of the owner than caring about what the coupon stated. The main point is to reward loyal customers...this store has lost future business and a forewarning to anyone coming to this location. Bottomline, bad business acumen. I hope, if that is the owner's policy, she rethinks it because it's not retaining or gaining more business.