Terrible room. Many thing didn't work - the spa (w...

Terrible room. Many thing didn't work - the spa (which we paid extra for), the door key to even get into our room, the kettle, the TV, the screen door, the balcony glass doors or the reading lights. All Reception kept saying was, "Sorry, we'll get Maintenance onto in and "Thank-you for not getting mad at us". Duty Manager (name starts with J), did nothing despite me personally asking him to investigate the matter and get back to me with a resolution. Highly disappointed.

Hi Kingfisher Bay Resort- it's now been over a week since I sent your team an email (as requested by you to address this situation) and I haven't heard back. #KingfisherBayResortFail