Michelle Baca

Review of Westin Park Central

This is the worst Westin I've ever stayed in. When...

This is the worst Westin I've ever stayed in. When we arrived, we approached the registration desk, the woman behind the desk looked depressed, she didn't greet us - no smile, no hello. She looked as if she'd had a long day and was doing us a favor by checking us in. When she asked me if I had an SPG number, I said "yes, but I don't have it with me, can you look it up?" She didn't answer, looked irritated and didn't look up for several minutes, before confirming my name for the account.

We arrived to our room to find two small double beds and accommodations that are obviously fairly old and not very well maintained or upgraded. The bathroom is very drab with obviously old tile. The lobby restrooms were not clean, two of the stalls requiring significant attention and door hinges and wall paper peeling off. We had breakfast on the lobby restaurant where the server was not very friendly or attentive.

The only redeeming quality is the signature Westin bedding and the friendly and courteous valet attendants.