Isabelle Roxy

Review of Fairmont Scottsdale Princess

My husband and I come to Scottsdale a few times a ...

My husband and I come to Scottsdale a few times a year from the Midwest. We've stayed all over the world and were less than impressed with this resort for being a 5 diamond. 1. I ordered room service that never came. 2. The staff was subpar. I was ordering breakfast in the Ironwood one morning and a server came to the register to complain about another guest right in front of me which was tacky. I asked for some ice water and they just brought me a bottled water. 3. For a 5 diamond restaurant, the food didn't impress me for the price. I'm a vegetarian and we ended up leaving the hotel for every meal as I didn't want just a salad every night. In addition, just because you charge a lot for something doesn't mean the quality matches. We're ok with paying $$$$ for a hotel but it's amenities, service and food must match. 4. The front desk staff didn't do a good job explaining everything. We felt kind of lost in the beginning.

Honestly, we've stayed at other resorts in Scottsdale for a fraction of the cost and had better quality. I don't think we'll be back.