I recently moved into a house with Vivint system a...

I recently moved into a house with Vivint system already installed and payed off so I signed up for the monitoring service to move the system into my name with the plan of cancelling after 1 month. At the end of the month I called in to cancel and they told me they required 30 days notice of cancellation in writing via email, so I would be required to pay for an additional month of service. I sent the email as soon as I got off of the phone with them.

The next month they charged me again so I called them up and the representative said the refund should be issued in the next 3 to 5 days. Two weeks later there was still no refund so I called again (3rd call). This time the representative said that they had not received my cancellation notice. I forwarded the original email so they had proof of the date it was sent. He told me again that it would be 3 to 5 days before the refund goes through.

Two weeks later still no refund so I call again (4th call). The representative tries to tell me that the cancellation notice was less than 30 days ago so she can't issue the refund, I then relayed the conversation I had with the previous rep. and she puts me on hold for ten minutes while she searched for a note verifying what I said. She finally finds it, apologizes for missing that and again tells me the refund will be issued in 3 to 5 days.

Today (less than a week later) I see they have charged me for another month! I call again (5th call) and tell the representative that I now need a refund for two months, he goes into the notes and says "I'm sorry but the cancellation notice must be given 30 days in advance". I told him to go back and look at the email because it was sent more than 30 days ago. He found the note and again said the refund will be issued in 3 to 5 days.

I am about an inch away from reporting Vivint as fraud to my bank and to the better business bureau. If I have to make one more call I will! This whole fiasco has been crazy. I can't believe anyone would want to do business with them.