Dan Madge

Review of Airdrie Chrysler Dodge Jeep RA...

DO NOT GO HERE unless you like to be talked to lik...

DO NOT GO HERE unless you like to be talked to like your 5 years old and treated like a problem not a returning customer. This is my first one star review ...ever....This review is specifically for the Service department ONLY. Reception was okay, although getting any information on service details was like pulling teeth. Upon arrival I checked in and treated to the worst service experience I have been part of thanks to Brandon (had to edit this as I thought his name was Brennan as he barely mumbles out his own name) he was sarcastic, uninformed, lazy and in the end would not make eye contact or even face me when I talked to him. I am currently dealing with a mobility disability and made it clear I had come from south Calgary, (an hour drive out to the dealership) arrived an hour early just after 8 am and repeatedly mentioned that I wanted to get back to Calgary ASAP. He had no knowledge on anything automotive and would only fill me in on what charges may be incurred (ie: any idea on cost for this fix? Brandon - "No but we will most likely charge you a diagnostic fee.."...FYI we were discussing a windshield wiper and at no time did he leave his seat I pointed out the broken peg....he simply said I do not do diagnostics.....While I get he is no rocket scientist or even a mechanic - I would assume you would employ car knowledgeable employees, but if nothing else would employ Service Receptionists that CATER TO, this one might be a stretch....but CUSTOMER SERVICE. I call back 6 hours later and this is when the sarcasm and disrespect reached a new level with Brandon......Long story short - my car was out back and not started and they had no idea if it would be even finished by the days end, only time Brandon seemed happy was when I said I felt disrespected and was taking my vehicle back, at which point he thanked me! THE AUDACITY of this man was mind blowing, I had to literally take my keys off the wall as he would not get off the phone to give me my keys when I returned 6 hours later. No work had been done except the car was moved out back and slightly dirtied. - Before you write this review off - take a look at the review I have posted for Courtesy Chrysler (Gleendeer Crc, Calgary) who restored my sanity and treated a PAYING customer with respect and dignity all people expect.