Martina Lippi

Review of Nh Hoteles - Laguna Palace

We stayed in this hotel with a group of about 30 p...

We stayed in this hotel with a group of about 30 people. The hotel staff were rude and unhelpful. As we were a group, we were asked to check out at 8am including the bus driver. The attention was minimal towards us, in fact even if they had a guest list with a lot of specification of the kind, the rooms were mixed. Check-in was chaotic and as the rooms weren't ready yet we asked if they could keep our bags for us while we were eating. They kept them, but left them without a minimum of security in the entrance hall, even though they were urged several times to put them in a more secure place.
The rooms were clean, even though one attendee was knocked in the room for no real reason to bring toilet paper (which was already in the room).
On the website it was specified a buffet dinner but in reality it was a dinner at the table with first, second and dessert but the water was not initially included.