Erin Studebaker

Review of germain toyota

About a month and a half ago, I found a 2016 Toyo...

About a month and a half ago, I found a 2016 Toyota Camry on Germain Toyota's website that I really liked. After reaching out to Tony in the used car sales department, and coming in for a test drive, I was pleased with the customer service and with our purchase! Unfortunately, I noticed a problem with the alignment upon driving the car home a long distance, almost 2 hours away. I contacted the dealership and Greg said they would be able to reimburse me for the work that my local mechanic needed to do on the alignment. The reimbursement took longer than I thought it would and I had to reach out via phone and email to Greg and Aimee both two and four weeks after sending in the invoice. Finally, 5 weeks later, I was sent the reimbursement check. Although I would like that part of the process to have gone faster, I am really happy to have done business with individuals who were good on their word!