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Temeka Herring

3 years ago

I was going to give it a few tries before I left a...

I was going to give it a few tries before I left a review but tonight's incident has changed my mind. This drive-in is like any other. I love them and was happy to find one in the Atlanta area. With an opportunity to stand out, they failed with customer service. I realized when I got to my car that I hadn't put enough butter on our popcorn. I went back and asked the older Hispanic guy for one of the little cups that they put jalapenos in so I could put a little butter in it and he refused to give me one. I was baffled. So I told him not to worry about it and I'd get something from my car to put some in. When I returned, it was no surprise that he was no longer behind the counter but "cleaning" by the butter machine. I watched as he lied to another customer who was trying to put butter on his popcorn and said that the machine wasn't working...the same machine that 2 minutes prior was working just fine. Poor customer service and from here on out when I come, I'll be sure to bring my own snacks!

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