TPC Kooijman Review of Nederland Isoleert BV
Dear review readers,
Dear review readers,
The Netherlands Isoleert has applied insulation granules in the crawl space.
We had decided that because the expert from that company indicated that the temperature of the floor was 3 to 4 gr. would rise.
After a month it turned out that the increase was not realized.
The Netherlands Isolates is now hiding behind comments such as that these are averages and that an increase is dependent on all sorts of factors. It refuses any cooperation to solve the problem commercially. Read a discount on the amount o.i.d.
She also refuses to come and take measurements herself.
We have now put our weary head in our lap.
The advice for new customers: Get information better than the company's expert. It is also advisable to have the commitments put on paper.
When it comes to back service, at least the company leaves you in the cold, while we were actually counting on heat through the floor.
Addition to the above review.
After I concluded the above-described situation for myself with an offensive feeling, a chance meeting with the seller, Mr Van Noije, came about. After I had described the above situation to him, he responded very surprised. He was not aware of the e-mail traffic that I had conducted with customer service.
To keep a long story short, he arranged an inspection of our crawl space by staff from Nederland Isoleert. This inspection was carried out by the Soil Team 5 under the leadership of the most friendly Mr Mo Zeddi. During the inspection he carried out, he found that the coverage at various places left something to be desired. Grains had to be added. Within a week after the inspection, the top-up was carried out by the same Soil Team 5. During the top-up, it appeared that the previous team had overlooked that there was a convector well in our crawl space and that an opening had remained free there. Mo also solved that problem.
In short, the negative feeling I had of the after-sales service has been removed.
Now of course we have to wait and see if the grains will deliver the promised result in the winter.
With best regards,
Tom Kooijman
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