Randy State

Review of Lexus of Richmond Hill

I own a 2018 RX350, which is a very lovely vehicle...

I own a 2018 RX350, which is a very lovely vehicle. However, there was a problem with the radar sensing system right after taking delivery of the car, which the dealership could not find.
I have just had a major problem with the Pre collision system that caused the car to brake suddenly thinking I was going to hit an object. Problem is there was nothing in front that I was hitting. The road was clear and the car suddenly panicked stopped with out warning.
Lexus Canada sent engineers to test the car and have nothing wrong.
As a consumer I am being asked to take back the car and "hope it doesn't happen again". Meanwhile, I now have a vehicle with a possible major fault that could activate the brakes at any time and cause an accident, and Lexus Canada says there is no problem.
This is my second RX350 and probably my last given Lexus Canada gives no customer support.
The dealership has been good so my issues are with Lexus Canada not the dealership, but the 1 star rating reflects my total dissatisfaction.
After being contacted by senior management I have revised my score until this incident is investigated further. I will follow up with a final revised score and update on this site after I am able to meet with the appropriate people.