My niece and nephew were so excited to come here b...

My niece and nephew were so excited to come here but we ended up having a less than mediocre experience. To start when we got into our room we found that the phone didn t work, we had no wash cloths, not near enough towels for 5 people, there s only one trash can which is in the bathroom; which may not seem like a big deal but we have a handicapped child with us who acquires more trash than most - meds, incontinent supplies, supplement milk cans and you name is! When asked about the trash can they stated there s usually only one in the room... never had that in any hotel before. As stated before we have a handicapped non walking child with us and the chair to lower him into the pool was not working due to them losing the battery. He weighs about 110 pounds so it s not too easy to lift him in and out. I will say they did help us get him in and out of the pool one time. So luckily there were some incredibly nice other guests staying at the hotel who ran to help us! When we asked for more towels it took about three times before the housekeeper could bring us the right things we asked for. Also, we did the character breakfast so we paid when making reservations but anyone could come and just pay for the buffet and get pictures with the characters and it took quite awhile for the characters to come out so we didn t get to see them all. So overall I m going to give this a two star review, the waterpark for children who are not physically challenged is fantastic, the restaurants weren t too had besides the prices and the stale and hard pizza they had sitting out, the dance party was a hit with the kids, neat decor and they have very cool personal den room for the kids which was a total hit. Still a two star rating though for the lack of customer service and handicap accessibility which we expected to get especially by booking a handicapped room.